Acoustic Intelligence: Smarter Customer Interaction.

In today’s Contact Center, the calls are more complex, making each and every communication between the customer and the customer interactions associate crucial as it can either strengthen or weaken an organization’s brand: companies become “customer-centric”. To create positive customer experiences and a collaborative way of working, Plantronics designed new solutions focused on a Smarter Customer Interaction.

To Enable Smarter Customer Interactions, Plantronics created the new headset series EncorePro 500, specifically designed to create positive customer experiences.
“With the rise of social media, smartphones and self-service, customer interactions are now in the public domain. Engaged and prepared customer interaction associates are vital to making every dialogue matter and end in a positive resolution,” said Philip Vanhoutte, Senior Vice President and Managing Director Europe & Africa, Plantronics. “With our new portfolio, organizations will immediately see the value of Plantronics professional audio instruments and their acoustic intelligence, which enables operations to be more effective, not to mention creating a positive experience for both the customer interactions associate and the customer.”

The Plantronics EncorePro® 500 headset series ushers in a new generation of ergonomic headsets for customer interactions that deliver greater comfort for all-day wearing, superior noise cancelling for clearer calls, and increased reliability to help manage costs. In addition, the company announced their next-generation USB audio processors for Plantronics headsets that allows for a more complete audio experience by providing contextual information that contact centre managers can leverage to improve their customer interactions operations.
The family includes dedicated over-the-head (EncorePro 510 and 520), over-the-ear (EncorePro 530) and convertible models (EncorePro 540), the latter unique in its simple design and high-performance audio no matter what the preferred wearing style. All models support wideband audio.


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