Work in the warehouse of a company has to be fast, efficient and, nowadays, fun. PMC Telecom in the UK has chosen hoverboards to improve the productivity, their service, and the satisfaction of their employees. We asked Steve Mills, PMC Telecom’s Digital Marketing Manager, few questions about their initiative.
How did you come up with the idea of the hoverboards?
PMC Telecom have been “selling on service since 1991”, that’s been our company motto since then, and we continue to uphold this even today.We never planned to introduce hoverboards as a long term thing but we are really open minded and when Garrod, our Warehouse Manager requested one, we were happy to do a trial”.
How was the impact of hoverboards? How did it increase the productivity?
The “hoverboard” or “self balancing scooter” has gone down an absolute storm at PMC. Garrod has been trying the technology for around 2 months now, and so far so good. Productivity has increased massively, and our staff are happier, because, let’s face it, they are fun. Happier staff are more productive workers, so there is always that’s positive. At PMC Telecom we sell a very wide range of products and our warehouse staff spend a long time walking up and down the warehouse. This has been cut significantly, Garrod has become quite the expert on it in particular being able to move from one side of our large warehouse to the other, in a fraction of the time.
Does the use of the hoverboards have any sort of impact on the space?
Health and safety is a really important to us at PMC Telecom. Due to this we ensure there is ample space on the walkways and all walkways are cleared. We have really high standards anyway though and have a really small and dedicated team, so to us this hasn’t really affected us as its business as usual.
Have you done before other initiatives like this one?
Ours is a very dynamic job. That’s why we allow all our staff to have whichever top of the range headset they like, so they are comfortable when on the phone, and when not on the phone can listen to high quality music if they like. We also have 39” flat screen TVs in every room connected to Chromecasts, this enables us to display the latest offers available for our sales staff, use them for snap powerpoint presentations, or even just display nice interchangeable background pictures to brighten up the office.
Text by Gabriele Masi.
