The workplace is more than a property, is a living ecosystem, where numerous experiences take place. The study by JLL (Jones Lang LaSalle’s brand name) “Workplace powered by Human Experience” underlines three most important drivers: Engagement, Fulfilment and Empowerment. Real Estate is confirmed to be a powerful changing factor, leading a company through the present and future challenges.
“As workplace strategy moves from practical, design-based decision making to a more experience-led approach, expect an overlap with functions that have traditionally been the domain of HR teams. This will impact workspace design and decision-making”, with these words Marie Puybaraud, Global Head of Research di JLL Corporate Solutions, comments on their report “Workplace powered by Human Experience”.
The research was run over 40 client companies and 7.300 people (age 18-65), in 12 different countries: Australia, China, France, Germany, italy, Japan, India, Netherlands, South Africa, Spain, U.S.A. and Great Britain.
The study has found that there are three priorities to drive the change: Engagement, Empowerment and Fulfilment. Engagement means fostering a sense of commitment and creating mutual trust and kindness. Empowerment, instead, is about giving people a sense of control in their working environment and the opportunity to take the initiative, while fulfilment can be achieved making sure work feels comfortable “beyond the surface level of happiness”, giving the chance to grow professionally in a challenging environment.
Some key findings of the research are that spaces dedicated to collaboration and teamwork have the strongest impact on productivity, that agility improve performance, and that effectiveness is linked to a low density in the workplace.
The innovative offices are the ones that offer a mixture of collaborative and community spaces, support services and creative environments. Additionally, 28% of the companies provide an incubator, a dedicated space enabling colleagues and external talent to develop personal projects while making use of the company infrastructure, support and advice.
70% of the interviewed people agree that happiness at work is the key ingredient for a good human experience, while the 54% see positively Chief Happiness Officer should be fully devoted to employee wellbeing. While large corporations are still attractive, employees crave an entrepreneurial culture: 46% of employees aspire to work in a start-up environment.
“A workplace that is powered by the human experience goes beyond a work-life balance” Marie Puybaraud concludes. “It drives how people feel about their place of work. How empowered, engaged and fulfilled they are, it’s the purposeful fusion of life and work based on authentic human experiences”.
Text by Gabriele Masi.